Shipping policy

🚚 Shipping Policy

Thank you for shopping with us! We are committed to delivering your pet products safely and on time.

📦 Order Processing Time

  • All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we experience a high volume of orders, processing may take slightly longer. We’ll inform you in such cases.

🚛 Shipping Time

  • Standard Shipping: 3–7 business days

  • Express Shipping (if available): 1–3 business days

Delivery times may vary depending on your location and courier service.

🌍 Shipping Locations

  • We currently ship nationwide.

  • International shipping may be available in selected countries (if applicable).

💰 Shipping Charges

  • Shipping costs are calculated at checkout based on your location and order weight.

  • Free shipping may be available on selected products or promotions.

📍 Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • You can track your order through the courier’s website.

❗ Delays & Issues

  • Delivery delays may occur due to weather, courier issues, or incorrect address details.

  • Please ensure your shipping address is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.

📦 Damaged or Missing Items

  • If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos of the issue.

  • We will resolve the issue as quickly as possible.

📞 Contact Us

If you have any questions about shipping, feel free to contact us:

  • 📧  cs.brandboxpets@gmail.com